Last Updated: 03/06/2025
Welcome to Client1st Thanks for choosing us. By using our services, you agree to these Terms & Conditions. They explain what we promise to deliver—and what we expect from you in return. We’ve written them to be clear and easy to understand.

1. Introduction
These Terms & Conditions apply to all customer support services provided by Client1st. By accessing or using our services, you confirm that you’ve read and agreed to everything outlined below.

2. Services Provided
At Client1st, we offer customer support solutions designed around your business needs. Services may include:
✅ Support teams tailored to your brand
✅ Responses that match your tone and policies
✅ Multi-channel service (email, chat, phone)
✅ Round-the-clock coverage, depending on your package
We deliver these services based on what we agree with you in writing.

3. Pricing & Payment
We design each pricing plan to suit your business. Here’s how it works:
💳 We share rates upfront in your agreement
⏰ Payments follow the schedule in your invoice
🧾 Additional services need your approval first and will be billed separately
🔁 Refund details appear in your agreement if they apply
If a payment is late, we may temporarily pause your service until it’s resolved.

4. Your Role as a Client
To help us serve you better, we ask that you:
✔ Share the info we need to set up your support
✔ Explain your customer communication policies
✔ Let us know about big policy changes that affect how we handle support
If we don’t receive the right input, it may cause delays or impact how well the service works.

5. Service Availability & Performance
We work hard to deliver smooth, reliable support. Still, occasional downtime might happen due to maintenance or external issues—like network disruptions.
We keep improving to ensure timely responses. However, response times might vary depending on workload and issue complexity.

6. Data Protection & Security
Your trust matters to us. That’s why we take data protection seriously:
🔒 We don’t share your sensitive business or customer data
🔒 We store information securely and follow best practices
🔒 We set up safety agreements for any third-party tools
You can learn more by reviewing our [Privacy Policy].

7. Ending the Service
You or Client1st can end the agreement with written notice, based on your contract terms.
If you cancel mid-cycle, we’ll calculate a fair fee based on how much of the service you’ve used. A short transition period is possible if needed to avoid disruption.

8. Liability & Limitations
We aim to deliver excellent support, but we can’t cover:
❌ Indirect damages or business losses
❌ Problems caused by things beyond our control (like technical outages)
You’re responsible for making sure the information you provide is accurate and meets relevant legal standards.

9. Updates to These Terms
We may make changes from time to time. If the updates are significant, we’ll let you know before they take effect. That way, you stay informed every step of the way.

10. How to Reach Us
Have questions or concerns? Let’s sort them out.
📩 Email: admin@client1st.co.uk We aim to respond promptly and resolve issues professionally.

11.Frequently Asked Questions
Q: Can I upgrade my service plan later? A: Absolutely. Get in touch and we’ll explore the best add-on options for you.
Q: Do you offer refunds if something goes wrong? A: Our agreements outline refund terms. We handle each case fairly and transparently.
Q: Is my customer data secure with you? A: Yes. We use top-tier security protocols to protect all shared information.