Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
What exactly does Client1st do?
We provide white-label customer support for eCommerce brands — meaning we handle your customer service as if we were part of your in-house team. You get trained agents, aligned to your tone and policies, without needing to hire or manage internally.
Who are your services ideal for?
We work with businesses that value professional, customer-centric support. Whether you’re a startup looking to outsource or an established brand scaling operations, we tailor solutions to fit.
How do you match our brand voice and policies?
We go through a custom onboarding process where we study your brand tone, previous tickets, FAQs, and customer policies. Our team then uses these to create a tailored response guide that mirrors your style — casual, formal, witty, or anywhere in between.
What channels do you support?
We handle customer support across:
✔️ Email
✔️ Live chat
✔️ Social media DMs (Instagram, Facebook, TikTok)
✔️ Shopify inbox or 3rd-party platforms (e.g., Gorgias, Zendesk)
We are a dynamic and flexible team that can support your requirements
What time zones do you cover?
We offer 24/7/365 support, meaning your customers always get a response — whether it’s 10am in New York or midnight in Sydney.
How quickly can we get started?
Our average on boarding takes 2–3 business days, depending on the complexity of your store and the number of platforms you use.
Is there a minimum contract?
No long-term lock-ins. We offer monthly rolling plans, so you can scale up or down as needed.
How is pricing calculated?
We offer flexible packages based on the number of tickets per month, and whether you need full coverage or partial support. Transparent pricing — no hidden fees.
Will I still have visibility on what’s being said to customers?
Yes. You’ll get weekly performance reports, access to your support dashboards, and visibility into all conversations. Plus, we welcome feedback loops for improvement.
Do you support international customers?
Absolutely. While our default language is English, we can also provide multi-lingual support if required, depending on your customer base.
What makes Client1st different from hiring a VA or another agency?
→ We’re not generalist VAs — we’re a specialist customer experience partner.
Still have a query?
Our experts are available to handle your queries and provide any support and clarifications.